IMPACT OF REMOTE WORK ON JOB PERFORMANCE WITHMEDIATION OF JOB SATISFACTION AND MODERATION OFINFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

Abstract

With the effect of the global COVID-19 pandemic affecting all worldwide
businesses traveling, and individuals’ lives generally, remote working has just
become very popular to keep businesses running and ensure employment of
workers. The main research question addresses the mediation of job satisfaction
to remote work and job performance while ICT is moderating remote work and
job satisfaction duri0ng COVID-19. This quantitative study is purposefully
conducted to understand how job satisfaction impacts job performance in remote
working with the use of ICT. This study is mainly applicable to all those workers
who were shifted to remote working. Four scales were used in this research study,
Teleworkers’ Experience Questionnaire, Satisfaction with Work Scale,
Satisfaction and Performance and use of ICT during remote working, along with
demographics in the survey to know their experience of remote working. Five
hypotheses were tested and a sample of 385 respondents was used. The variable
of job satisfaction mediates job performance and remote working while the use
of ICT moderates remote working and job satisfaction. The theoretical and
practical implications were discussed alongside the limitations of the study and
future research opportunities.